Terms & Conditions
Eligibility
To make purchases with us, you must:
– Be at least 16 years old.
– Possess a credit or debit card that we accept (refer to the bottom of the page for accepted payment providers).
– Have authorization to use the credit or debit card (e.g., it is in your name or you have permission to use it).
Please note, some items sold through our Websites may not be suitable for individuals under 18 years old.
Order Placement
Upon placing an order, you’ll receive an acknowledgment email confirming receipt. We conduct a standard pre-authorization check to ensure sufficient funds on the card.
We only confirm your order after payment approval and debiting the payment card (thus, the contract is formed based on these terms).
Cancellation of your order may be possible within a short period of ordering, depending on your chosen delivery method (details provided in the acknowledgment email). Orders cannot be changed; you’ll need to cancel and reorder.
All orders are contingent upon availability and confirmation of the order price. If there’s an issue with an order, we’ll contact you promptly.
Occasionally, we may need to refuse or cancel an order or suspend an account (even after confirming the order), e.g., due to unusual activity or order limits. If your account is blocked in error, please contact Customer Care for assistance.
Pricing and Product Description
Occasionally, errors may occur in pricing or product descriptions due to our bustling operations. If we identify an error for any goods you’ve ordered, we’ll promptly inform you and offer the option to reconfirm at the correct price or cancel.
If we’re unable to contact you, we’ll consider the order canceled. In the event of cancellation after payment, you’ll receive a full refund.
Prices include applicable VAT.
Delivery costs may be charged based on order value, delivery option, or address. Additional charges will be clearly displayed during checkout and included in the ‘Total Cost.’
Delivery
Before finalizing your order, you’ll be presented with various delivery options and estimated delivery times based on the delivery address.
While we strive to meet all delivery times, delays may occur due to external factors. We’ll keep you updated on any delays, and you can track your parcel’s progress.
For more details, please refer to our Delivery and Returns Page. If you encounter any delivery issues, please notify us within 30 days of the expected delivery date for Gift Vouchers and Gift Cards have usage restrictions and cannot be used for certain purchases.
Ensure accuracy when providing recipient email addresses for Gift Vouchers. TrendyKool is not responsible for misdirected vouchers.
Expiration dates vary based on browsing country. TrendyKool may cancel vouchers due to suspected fraud or misuse.
Your Information
Refer to our Privacy Policy for information on how we use your data. Keep your account details updated for continued service.
We enjoy engaging with you on social media but cannot control platform settings. Adjust your privacy settings for comfort regarding data usage.
Prohibited Actions
Do not misuse or tamper with our Websites (e.g., hacking, introducing harmful material) or violate our terms. Such actions may constitute criminal offenses and hinder our service provision.
Use virus protection software when accessing our Website. Although we implement security measures, we cannot guarantee absolute security.
Automated data extraction (“screen scraping”) from our Website is prohibited.
By using our Website, you agree to indemnify TrendyKool against third-party claims arising from your actions.
Intellectual Property and Content
TrendyKool owns or is licensed to use the intellectual property rights in its Website and content. These rights are reserved worldwide.
You may store, print, and display Website content for personal use only. Commercial use requires express permission.
Use of TrendyKool logos or trademarks without permission is prohibited.
Submitting a product review implies compliance with TrendyKool terms of use.
Linking to Our Website
Non-commercial, fair, and legal linking to trendykool.com is permitted.
Do not link in a manner that implies endorsement by TrendyKool without permission.
Framing our Website on other sites requires our consent.
Promo Codes
Periodically, we may provide Promo Codes for specified products. Remember to apply the code at checkout!
Each Promo Code has its own terms, clearly stated at the time of issuance. Promo Codes may have restrictions on products, usage, and validity.
Unique Promo Codes, such as student codes, should be kept confidential and not shared or misused. Any misuse may result in cancellation and account suspension.
We reserve the right to cancel or modify Promo Codes due to fraudulent activity or technical issues beyond our control.
Gift Vouchers and Gift Cards
If you receive a TrendyKool Gift Voucher or Gift Card, visit our Customer Care pages for usage details.
Securely link your Gift Voucher or Gift Card to your TrendyKool account to prevent loss.